What is QR code ordering – and how does it work in restaurants?

As the restaurant industry becomes increasingly digitalized, QR ordering is becoming more common. For restaurants, it means greater efficiency, a better customer experience, and new opportunities for upselling.

In this article, we’ll go through what QR ordering is, how the system works, what it costs – and how Ordin makes it simple for restaurant owners.

What does QR ordering mean?

A QR order is a digital ordering system where the guest, using their phone:

• Scans a QR code

• Views the menu on their phone

• Places an order and pays directly

The system can be used for:

• Table ordering – QR code at the table

• Take-away – order via link on website or social media

• At the counter – the customer orders digitally without standing in line

  
  

Customized menu in your brand

When you use QR ordering through Ordin, you don’t just get a technical solution – you get a visual experience tailored to your restaurant.

• Use your own colors, fonts, and logo

• Upload your own images of dishes and ambiance

• Adapt the menu structure to fit how your service works

• Everything happens under your brand name

This creates a professional and consistent guest experience, directly on their phone.

How it works with ExtendaGO + Ordin

• The restaurant generates QR codes linked to a digital menu

• The guest scans the code, places the order, and pays

• The order is automatically sent to:

  • A screen in the kitchen or bar, or

  • A kitchen printer (KDS)

• Staff manage the order directly and serve it at the table or prepare it for pickup

  
  

What does it cost?

For restaurants using Ordin, the following transaction fee applies:

• 1.6% + €0,16 per transaction

  
  

Which payment methods are available?

When the guest is ready to pay for their order, several payment options are available, including:

• Apple Pay

• Google Pay

• Swish

• Klarna

  
  

Built-in loyalty features

To encourage guests to return – and spend more – several loyalty features can be activated in the system:

• Points system – award points for every purchase that can be redeemed for items on the menu

• Membership tiers – create levels (e.g., Silver, Gold) with different discounts

• Stamp cards – e.g., “every 10th coffee free,” digitized directly in the menu

• Discount codes – unique codes shared via email or social media

• Vouchers – for example, offer a SEK 50 voucher on the first purchase

All of these features are built into the platform – no separate app or loyalty program is required.

Benefits of QR ordering

• Less pressure on staff

• Faster ordering & payment

• Fewer mistakes in orders

• Increased upselling via mobile-optimized menus

• Integrated with your POS system – everything in one place

  
  

Things to keep in mind

• Ensure WiFi works well for guests

• The menu should be clear, mobile-friendly, and include images

• Combine QR ordering with traditional service if it suits your audience

• Inform guests at the table or entrance about how the QR code works

  
  

Summary

QR ordering makes it easy for guests to order and pay with their phone – and for you as a restaurant owner to streamline operations.

With Ordin, you get a seamless solution where each order is sent directly to a kitchen screen or printer, and payment lands straight in the POS system.

Read more at www.ordin.online or contact us for a free demo.

Tips – where does QR ordering work best?

QR ordering isn’t just for classic restaurants. It’s a flexible solution that works equally well in environments where guests move around a lot, or where staff can’t always reach them quickly. Here are some examples:

• Restaurants & cafés

• Bowling alleys

• Golf courses & clubhouses

• Activity centers & trampoline parks

• Events, festivals & arenas

• Hotel rooms & lobbies

• Spa & wellness areas

• Food courts & shopping malls

• Casinos & nightclubs

• Conference centers & trade fairs

• Cinemas with table service

• Beach clubs & outdoor terraces

• Coworking spaces with cafés

  
  

No matter the setting, QR ordering creates a faster, smoother, and more profitable flow – for both guests and staff.