As the restaurant industry goes digital, QR ordering is becoming increasingly common. For restaurants it means efficiency, a better customer experience and new opportunities for upselling.
In this article we go through what QR ordering is, how the system works, what it costs, and how it becomes seamless for you as a restaurant owner.
What is QR ordering?
QR ordering is a digital ordering system where the guest, via their phone:
- Scans a QR code
- Gets the menu on their phone
- Places their order and pays right away
The system can be used for:
- Table ordering, QR-kod vid bordet
- Take-away, order via a link on your website or social media
- Vid disken, the customer orders digitally without queuing
A menu customized to your brand
With QR ordering you don’t just get a technical solution, you get a visual experience tailored to your restaurant.
- Use your own colors, fonts and logo
- Upload your own images of dishes and interior
- Adapt the menu structure to how your service works
- Everything happens under your brand
This creates a professional and consistent experience for the guest, right on their phone.
How it works with ExtendaGO
- The restaurant generates QR codes linked to a digital menu
- The guest scans the code, places their order and pays
- The order is sent automatically to a screen in the kitchen or bar, or a kitchen printer
- Staff handle the order right away and serve it to the table or for pickup
Vad kostar det?
The following transaction fee applies to online ordering:
- 1,6 % + 1,60 kr per transaktion
Which payment methods are available?
When the guest is ready to pay for the order, several payment options are available, including:
- Apple Pay
- Google Pay
- Swish
- Klarna
Inbyggda lojalitetsfunktioner
To get guests to come back, and buy more, several loyalty features can be activated in the system:
- Points system: give points on every purchase that can be redeemed for items on the menu
- Membership tiers: create different tiers (e.g. silver, gold) with different discounts
- Stamp cards: t.ex. "var 10:e kaffe gratis", digitaliserat direkt i menyn
- Rabattkoder: unique codes that can be shared via email or social media
- Vouchers: for example, offer a 50 kr voucher on the first purchase
All these features are integrated directly into the platform, no separate app or loyalty club required.
Benefits of QR ordering
- Less pressure on staff
- Faster ordering and payment
- Fewer order errors
- Increased upselling through mobile-friendly menus
- Integrated with your POS, everything in one place
Things to keep in mind
- Make sure WiFi works well for guests
- The menu should be clear, mobile-friendly and include images
- Combine QR ordering with traditional service if it suits your audience
- Inform guests at the table or entrance about how the QR code is used
Sammanfattning
QR ordering makes it easy for guests to order and pay with their phone, and for you as a restaurant owner to streamline operations. Every order is sent straight to a screen or printer in the kitchen, and payment lands directly in the POS.
Tip, where does QR ordering work best?
QR ordering isn’t just for traditional restaurants. It’s a flexible solution that works just as well in settings where guests move around a lot or where service staff can’t always reach them in time. Here are some examples:
- Restaurants and cafés
- Bowlinghallar
- Golf courses and clubhouses
- Activity centers and trampoline parks
- Events, festivals and arenas
- Hotel rooms and lobby areas
- Spas and relaxation areas
- Food courts and shopping malls
- Conference centers and trade fairs
- Cinemas with food service
- Beach clubs and outdoor seating
- Coworking spaces with a café
Whatever the setting, QR ordering creates a faster, smoother and more profitable flow, for both the guest and the staff.
Want to know more? We’re happy to show you how it works.
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